In 2021, the Pakistan government launched the ambitious Ehsaas Program, a nationwide initiative to reduce poverty and improve socio-economic conditions. In the years since its launch, the program has seen successes in increasing access to education, healthcare, and other social services for the nation’s most vulnerable citizens. However, two years into the program there have been growing concerns about how it’s being implemented. In this blog post we look at some of the common complaints against Ehsaas Program from 2023, and explore potential solutions for addressing them.
What is the Ehsaas Program?
The Ehsaas Program is a new initiative launched by the government of Pakistan in 2019. It is a social safety net program that provides financial assistance to the poorest and most vulnerable citizens of Pakistan. The program has been designed to help reduce poverty and inequality, and to improve the standard of living for all Pakistanis.
The Ehsaas Program provides a range of benefits and services to its beneficiaries, including cash transfers, health insurance, educational scholarships, interest-free loans, and free housing. The program is funded by the government of Pakistan and administered by the National Database and Registration Authority (NADRA).
The Ehsaas Program is open to all Pakistani citizens who meet the eligibility criteria. To be eligible for the program, applicants must be Pakistani citizens over the age of 18 years, residing in Pakistan, and have an annual income of less than Rs. 300,000 (approximately US$2,000).
The application process for the Ehsaas Program is simple and straightforward. Interested individuals can apply online or at any NADRA office. Once applications are received, they will be reviewed by a committee which will make a decision on whether or not the applicant is eligible for the program.
If you have any questions or concerns about the Ehsaas Program, you can contact NADRA customer service at 0800-26302.
What are the different types of complaints?
There are three different types of complaints that can be filed under the Ehsaas Program:
1. Service Complaints: These are complaints about the delivery of a service or programme by an organization or individual.
2. Programme Complaints: These are complaints about how a service or programme is designed and/or operated.
3. Administrative Complaints: These are complaints about the way an organization or individual is administering a service or programme.
How to file a complaint
If you have a problem with the Ehsaas Program, we want to know about it. Please let us know by filing a complaint.
To file a complaint, please follow these steps:
1. Download and complete the complaint form.
2. Send the completed form, along with any supporting documentation, to the address listed on the form.
3. We will acknowledge receipt of your complaint within five business days.
4. We will investigate your complaint and respond within 30 days.
5. If you are not satisfied with our response, you may appeal to the Minister of Poverty Alleviation and Social Safety Division within 60 days of receiving our response.
What happens after I file a complaint?
If you have filed a complaint with the Ehsaas Program, the next step is to wait for a response from the program. The Ehsaas Program will review your complaint and determine if there is anything they can do to resolve the issue. If they are unable to resolve the issue, they will provide you with a written explanation of their decision.
Who can I contact for more information?
The Ehsaas Program is a new initiative by the Government of Pakistan to provide financial assistance to the poorest and most vulnerable households in the country. The program is specifically targeted at women and children, and aims to provide them with access to basic needs such as food, shelter, and healthcare. If you have any questions about the Ehsaas Program or would like more information, you can contact the National Institute of Social Welfare and Business Administration (NISWBA) at +92-51-9255453.